For a copy of the Bruslee information leaflet click here (.pdf 5.4Mb). If you would like a copy in large print or audiotape please phone Lisa Mayne on 028 9034 0077 or email lmayne@newtownabbey.gov.uk

 

To view performance against these standards please click here or download them from the ’Related Downloads’ at the bottom of this page.

 

1. Location

Bruslee Recycling and Civic Amenity Site is at 95 Belfast Road, Newtownabbey, BT39 9LS.

 

To download a location map click here or use the 'Related Downloads' at the bottom of the page.

 

3. Information on Recycling

From 1st January 2008 NO commercial hardcore will be accepted at Bruslee Recycling Centre. Householders resident in the Borough may continue to dispose of hardcore at Bruslee (free of charge) on issue of a disposal token, on completion of the necessary application form. Further details...

 

Bruslee Recycling and Civic Amenity Site offers all residents of the Borough the opportunity to recycle a wide range of materials detailed below:

 

 

 

It is our intention to divert as many waste streams from land filling to recycling. Would you please help us by segregating your various wastes before coming to the site? This will speed up your turn around at the time of your visit.

 

Please Note: some items cannot be recycled at Bruslee Recycling and Civic Amenity Site. Used tyres are no longer accepted at Bruslee Recycling and Civic Amenity Site. This measure has been taken as a result of recommendation from both the EU and the Department of the Environment with regards to the disposal of whole tyres in Landfill sites. Other options for disposal of tyres include:

 

• Retreading - car tyres can be retreaded once, truck tyres up to three times
• Paying for disposal when purchasing new tyres. This service should be offered by most tyre dealers, but a cost will be incurred.

 

4. Services for Commercial Businesses

Newtownabbey Borough Council aims to provide Newtownabbey Business Users a best value service. Unlike some other Councils in Northern Ireland, we charge by weight rather than volume.  Click here (.doc 34Kb) for waste comparisons with other Northern Ireland Councils for 2006/07.  Click here to visit our Bruslee Business page.

 

5. Services for Domestic Residents

Only commercial businesses pay to use Bruslee - for all residents it is free.

 

If you intend to bring waste to Bruslee we strongly encourage you to segregate materials at home before you leave for the site. This is to ensure that materials can quickly be placed into the correct container thus helping us to raise our recycling levels and making your visit as quick as possible.

 

As you can see from the chart, below the majority of waste received at Bruslee is general waste. Currently approximately 34% was recycled in 2008/2009. By segregating wastes you can help us to reduce levels of general waste sent to local landfill sites and increase recycling rates.

 

 

If you cannot make it to Bruslee Recycling and Civic Amenity Site, a special collection for bulky waste can be arranged by the Council and collected free of charge. For further information Click here.

 

6. Customer Promises

Detailed below are the services and standards you can expect from Newtownabbey Borough Council’s Bruslee Recycling and Civic Amenity Site.

 

 

Help us to help you

 

We can give you a better service if you:

 

Separate your waste for recycling before you take it to Bruslee Recycling and Civic Amenity Site. The Council also has ’A Charter for Customers’, detailing all its services, corporate standards and the complaints procedure. This is available by clicking here.

 

7. Online Comment Form

Thank you for your co-operation in the working of the Bruslee Recycling and Civic Amenity Site and we would welcome your comments on how we can improve things. We would therefore be grateful if you could complete our online Bruslee Recycling and Civic Amenity Site Customer Comment Form by clicking here.

 

8. Customer Care Training

Bruslee Recycling and Civic Amenity Site was awarded the highly prestigious 'Welcome Host' Gold Award and the William Johnston Certificate of Commendation in 2002.

 

The Welcome Host award was achieved as all the staff at the site attended a one day customer training course. The Certificate of Commendation was awarded to local government organisations that promoted excellence in the delivery of their services.

 

All staff at the site receive regular customer care training (face-to-face and telephone) to ensure they are friendly, helpful and knowledgeable, as stated in the Councils Customer Charter.

 

9A. Customer Survey Results

In April 2009, some 127 users (domestic and business) at the site, were asked to rate their levels of satisfaction with a number of elements regarding Bruslee Recycling and Civic Amenity Site.

 

Over three-quarters (79%) were very satisfied with the site opening hours. (77%, 2006)

 

Users were very satisfied with the following:

 

• 71% with signposting of the site (64%, 2006)
• 76% with signposting of on site facilities (66%, 2006)
• 80% with user friendliness of the site (63%, 2006)
• 83% with cleanliness of the site (60%, 2006)
• 85% with accessibility of the site (64%, 2006)
• 92% with facilities for the deposit of recyclable material (64%, 2006)

 

More than 3 in 5 were very satisfied with:

 

• 65% with information available on Bruslee (53%, 2006)
• 85% with helpfulness of staff on site (56%, 2006)
• 88% with the Councils Cleansing Service Standards for Bruslee covered the elements of service important to customers (77%, 2006)

 

99% (99%, 2006) of users were very 83% (73%, 2006) and fairly 16% (26%, 2006) satisfied with the site overall.

 

9B. Annual Residents’ Survey (December 2008 and January 2009)

 

The annual best value customer satisfaction telephone survey on Council services was completed with 400 households in the Borough by Millward Brown Ulster in December 2008 and January 2009. Of those that had used the site within the last year 97% were (very and fairly) satisfied with the site (93%, 2007).

 

10. Recycling at Bruslee Recycling and Civiv Amenity Site

The net revenue costs of running Bruslee for 2006/07 was £782,997.

 

Below is a chart that shows the weights of materials collected from the Bruslee site in tonnes and then recycled for the period April 2006 to March 2007, April 2007 to March 2008 and April 2008 to March 2009.

 

Materials recycled at Bruslee from April 2006 to March 2009.

 

 

11. Bruslee User Group

At Bruslee Recycling and Civic Amenity Site we endeavor to provide an excellent service for all users of the site. While a full range of recycling and waste disposal services are available on site we are continually striving to improve the service we offer to our customers.

 

In order to gauge opinions on potential future developments to the site and to enable users of Bruslee to provide feedback to site management, a Bruslee User Group has been established. The group meets once or twice a year to discuss the sites development.

 

The most recent User Group met in October 2006. For a copy of the agenda click here. It provided the opportunity for the Waste Management Manager to tell the group about past and proposed developments to the site as well as waste streams. In turn, the User Group was able to ask questions on these and matters affecting the site.

 

One issue the group commented on was having to queue on the main road before it opens at 8:30am. In response to this, the bottom gate is now open at 8am to let users queue on the site, before the site facilities open at 8:30am.

 

A date for the next Bruslee User Group is to be confirmed but details will be published in both Source and the Council website. Past group attendees will also be contacted by post or email. If you are a business or domestic user and would be interested in attending, please contact the Recycling Manager, Lisa Mayne on 028 9034 0077 or email lmayne@newtownabbey.gov.uk

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