The Council complaints and compliments procedure has now been in operation since 2001, with complaints recorded on a computer package since the start of April 2001.

Complaint Reports

Complaint Reports since April 2001 are detailed below. All reports are Word documents.

Related Documents to Download:

April 2006 - March 2007 (.doc 37Kb)

April 2005 - March 2006 (.doc 19Kb)

April 2004 - March 2005 (.doc 44Kb)

April 2003 - March 2004 (.doc 47Kb)

April 2002 - March 2003 (.doc 44Kb)

April 2001 - March 2002 (.doc 19Kb)

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Compliment Reports

In order to ensure that we do not concentrate just on the negative it is important to also record compliments. This lets us know when we are doing things right and also to recognizes the staff and services that are getting things right. We have received 1423 compliments over the past 5 years!

Related Documents to Download:

Compliments Received 2006/2007 (.doc 54Kb)

Compliments Received 2005/2006 (.doc 54Kb)

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Biannual Complaints & Compliments Report

Related Documents to Download:

Biannual April-September 2006 (.doc 54Kb)

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