If you have an enquiry, comment or complaint about any of our services, use the form below to bring it to our attention. A summary of our complaints procedure can be found at the bottom of this page.

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How Will My Details Be Used?

We will store and use your details in direct relation to resolving and responding to your enquiry. Your details will not be used for marketing or passed on to third parties unless we are legally obliged to do so.

Newtownabbey Borough Council’s Complaints Procedure:

Stage 1: First Complaint.

Complaints are initially dealt with by the section responsible for the service. We will acknowledge the complaint in writing or by phone within 3 working days and aim to resolve the complaint within 10 working days.

Stage 2: I am Not Satisfied With the Response.

The complaint is dealt with by the Customer Relations Officer in conjunction with the Director of the Department.

Stage 3: I am Still Not Satisfied with the Response.

If your complaint has still not been settled to your satisfaction, the Chief Executive may refer you to the Northern Ireland Ombudsman or the Commissioner for Complaints. To contact the Northern Ireland Ombudsman freephone 0800 343424 or go to www.ni-ombudsman.org.uk