Comments & Complaints

If you have an enquiry, comment or complaint about any of our services, use the form below to bring it to our attention. A summary of our complaints procedure can be found at the bottom of this page.

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Which Facility/Service Do Your Comments Concern: *

Council Parks

Street Cleansing

Bin Collections & Recycling

Dogs/Dog Warden Service

Other

The Valley Leisure Centre

Sixmile Leisure Centre

Ballyearl Arts & Leisure Centre

Sentry Hill

Mossley Mill

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Newtownabbey Borough Council's Complaints Procedure:

 

Stage 1: First Complaint.

Complaints are initially dealt with by the section responsible for the service. We will acknowledge the complaint in writing or by phone within 3 working days and aim to resolve the complaint within 10 working days.

 

Stage 2: I am Not Satisfied With the Response.

The complaint is dealt with by the Customer Relations Officer in conjunction with the Director of the Department.

 

Stage 3: I am Still Not Satisfied with the Response.

If your complaint has still not been settled to your satisfaction, the Chief Executive may refer you to the Northern Ireland Ombudsman or the Commissioner for Complaints. To contact the Northern Ireland Ombudsman freephone 0800 343424 or go to www.ni-ombudsman.org.uk

 

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For further details on this page contact:

Customer Relations Officer

Tel: 028 9034 0031

Email: lhall@newtownabbey.gov.uk

© Newtownabbey Borough Council 2008